Critical Event Assistance

This contact form is for Critical Events involving a TASER Weapon or TASER related emergencies ONLY involving an injury or death, weapon malfunction, or controversial incident. This is not a general support form*.

Once submitted (law enforcement only), you will be contacted as soon as possible by a TASER representative. For submissions between 6pm and 6am Mountain Standard Time, lead time may be up to 3 hours.

While you wait for our response, please download the Critical Event Checklist .

*If you are in need of an urgent general TASER CEW, TASER CAM recorder or Axon product/software support or password reset please visit our Help Center to contact our technical support team.