Critical Event Assistance

This form is for critical events involving an injury or death, weapon malfunction, or controversial incident.
This is NOT a general support form.

If you have an urgent need that does not involve injury, death or malfunction, please visit our Help Center or call
800-978-2737.


While you wait for our response, please download the Critical Event Checklist .

Once submitted (law enforcement only), you will be contacted as soon as possible by a TASER representative. For
submissions between 6pm and 6am Mountain Standard Time, lead time may be up to 3 hours.